Working Towards a Carbon-Neutral Future
Climate change presents a growing threat to coffee farmers and the long-term sustainability of coffee production worldwide. We believe the coffee industry must take collective action to reduce its carbon footprint by embracing more sustainable practices across the supply chain.
Our Café Bonté Triple Certified Coffee Beans
Our Café Bonté Triple Certified Coffee Beans are proudly carbon-neutral, in addition to being both Organic and Rainforest Alliance certified, ensuring quality, sustainability and ethical sourcing in every cup.
But the impact doesn’t stop there, with every bag purchased, you’re also helping to provide safe, clean drinking water to communities in Malawi. It’s coffee that not only tastes good but does good, supporting people and the planet with every brew.
Providing Safe Water in Malawi, Africa
Malawi faces a major challenge in accessing safe drinking water.
This project restores boreholes, providing clean water and training communities in maintenance. It empowers women with more time for education and local initiatives, while also reducing deforestation and carbon emissions. The result is a sustainable solution that improves health, supports gender equality and protects the environment.
Sustainability & Giving Back to Communities
At Liquidline, sustainability and giving back to communities is at the forefront of our business. Our aim is to provide responsibly sourced coffee that positively impacts all aspects of the environment. We have carefully chosen a coffee bean supplier who is committed to working towards carbon-neutral coffee production and supporting less-developed communities.
Related Insights
How do I update my delivery address?
You can update your delivery address by logging into your account and editing your saved addresses under your profile settings.
What if an item in my subscription is out of stock?
You’ll receive a notification and be given the option to swap the product, delay the shipment, or wait until the item becomes available again.
Is there a discount for subscribing?
No, the primary benefit is convenience. Our subscription service is designed to automate your most frequent purchases, saving you time and keeping your supplies consistent.
Can I add one-time purchases to my subscription order?
Yes. You can add one-time purchases to your cart during checkout, even if you’re processing a subscription order at the same time.
Will I be notified before my subscription order ships?
Yes. We’ll email you before each subscription is processed so you have time to review your items and make any necessary changes.
Is there a minimum order quantity for subscriptions?
No minimums apply. You can subscribe to just one item or multiple; it’s entirely up to your needs.
How do I cancel my subscription?
You can cancel or pause your subscription at any time by logging into your account, navigating to your subscription settings, and selecting the cancel option.
Can I change the frequency of my subscription?
Yes. You can fully control your subscription settings. This includes updating the delivery frequency, skipping a delivery, pausing temporarily, or cancelling altogether, all from the My Account dashboard.
How do I set up a subscription?
Simply log in to your Liquidline account. We have already suggested the regular products you order, but please feel free to add items to your basket, click the ‘Subscribe’ button next to each item, and select your preferred delivery frequency at checkout.
What is the subscription service?
Our subscription service allows you to set up recurring deliveries for frequently used items such as coffee beans, tea bags, sugar sachets, cleaning tablets, and cups. It helps ensure your team is never without essentials.
What is Café Bonté?
Café Bonté is our premium, in-house coffee brand. Ethically sourced and roasted to perfection, the range includes a variety of blends suitable for bean to cup and espresso machines. Whether you prefer smooth and mellow or rich and bold, there’s a blend to suit your taste.
Do you offer seasonal drinks?
Absolutely. We release themed seasonal drink recipes, accompanied by limited-edition syrups and promotional materials. Our popular seasonal kits help you create buzz in the workplace or serve creative drinks to customers all year round.
Do you offer barista training?
Yes! Our in-house coffee experts provide hands-on barista training either at your location or at our Liquidline Coffee Academies. Training covers everything from coffee brewing techniques and milk frothing to machine cleaning and maintenance.
Can I reorder previous purchases from my account?
Yes. Your order history is saved in your dashboard so you can quickly view, access and reorder regular items with just a few clicks from your dashboard.
How do I reset my password?
Click on “Forgot Password?” on the login page. You’ll receive an email with a secure link to reset your password and regain access to your account.
What can I do on my account dashboard?
Your account dashboard allows you to view past orders, manage subscriptions, update delivery or billing details and track your deliveries. It’s designed to make managing your refreshment needs quick and easy.
How do I create an account?
Once you become a Liquidline customer, you’ll be able to access our My Account feature. To activate your account, simply email us at [email protected] or call us on 0800 849 9110. You can also visit our website using the link you were sent via email in your onboarding process. From there, just follow the quick and easy steps to register and get started.
Can I speak to someone for help choosing a product?
Yes, we offer personalised consultations. You can use our machine finder tool or book a live demo with one of our experts to guide you to the best solution for your space, volume and drink preferences.
Do you supply nationally?
Yes, we have nationwide coverage across the UK and Ireland. Our engineers, delivery teams, and support network span the entire region, ensuring timely service no matter your location.
Can I get a machine for a small business?
Yes, absolutely. We support businesses of all sizes, from small offices, cafés and retail setups to large-scale facilities. With flexible options to purchase or lease, we’ll find the right fit for your scale and budget.
When leasing a machine in particular, it is advantageous that companies have at least three years of trading history, but we assess each request on a case-by-case basis.