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Our Brand

Enhancing Refreshment Experiences is at the heart of everything we do. 

At Liquidline, we bring refreshment all together, combining coffee, water, juice and vending solutions with responsive service and seamless digital experiences. Our goal is to enhance your workplace environment, boost wellbeing, elevate satisfaction and ultimately improve business performance.

Enhancing

Our Vision

To inspire healthier, happier and more connected workplaces through better refreshment.

By delivering sustainable, quality drinks solutions and exceptional service, we aim to support people, the planet and enhance the performance of every business we serve.

Refreshment

Our Purpose

To simplify workplace refreshments by bringing together coffee, water, juice and vending solutions under one roof.

From equipment and consumables to innovation and insight, we exist to make great experiences accessible, sustainable and tailored to every environment.

Experiences

Our Mission

We provide fully supported, nationwide refreshment services, powered by our in-house engineers, control centre, online portal and coffee training academies.

From subscription ordering to expert maintenance, our mission is to deliver ‘wow’ experiences in every interaction and every cup.

Our Values

At Liquidline, our values shape how we show up for our customers every day, they drive our service, our relationships and the experiences we deliver.

Passionate

Passionate

We bring energy, dedication and genuine care to every customer interaction, always striving to exceed expectations and share in your success.

Thoughtful

Thoughtful

We listen, understand your needs and collaborate with empathy, creating tailored solutions that work for you and your team.

Responsive

Responsive

We act quickly, communicate clearly and resolve issues without delay, so you always feel supported and in safe hands.

Innovative

Innovative

We stay ahead of the curve, offering you the latest in refreshment tech and smarter ways to energise your business.

Smart Working

Smart Working

We work efficiently, think proactively and stay organised, ensuring you receive fast, professional service with minimal disruption.

Sustainability

We believe great coffee should do good, too. That’s why sustainability is at the core of our business, with teams constantly innovating to improve our environmental impact and drive responsible, positive change in everything we do.

Freshly picked coffee beans in hand

Supporting Charities Locally & Nationally

Our mission, which is to “inspire admiration from those we serve – our people, our customers and the communities we support”, is reflected in our contribution to leaving a lasting impression on our customers. We also enjoy supporting local or national charities and services who are invested in helping others in need.

  • Actively supporting charities locally and nationally
  • Dedicated to making a real impact
  • Contributing to the community
Liquidline supporting red nose day
Two women wearing Coffee that Fuels Change t-shirts Liquidline supporting local charity
Logo for Macmillan Cancer Support

Macmillan

Provides practical, medical and financial care and support for cancer sufferers and their families. Helping everyone with cancer live their lives to the fullest.

Logo for Great Ormond Street

GOSH

We are dedicated to helping raise funds for Great Ormond Street Hospital for ill children, developing new treatments, building state-of-the-art facilities and supporting patients and their families.

Logo for Rapid Relief Team

Rapid Relief Team

Provides support to four key areas: youth, emergency services, homelessness, and health and disability by setting up catering camps.

Logo for WaterAid

WaterAid

Uses practical solutions to provide clean water, safe sanitation and hygiene education to the world’s poorest people.

Logo for Brainkind

BrainKind

Provides residential and day services to meet the needs of individuals with autism, brain injury and physical and learning disabilities.

Logo showing Proud to sever and support Change Please Coffee

Change Please

100% of Change Please’s profits go towards empowering homeless people. They provide training, employment with a Living Wage and support with housing, finances, and therapy.

Related Insights

Subscriptions

How do I update my delivery address?

You can update your delivery address by logging into your account and editing your saved addresses under your profile settings.

Subscriptions

What if an item in my subscription is out of stock?

You’ll receive a notification and be given the option to swap the product, delay the shipment, or wait until the item becomes available again.

Subscriptions

Is there a discount for subscribing?

No, the primary benefit is convenience. Our subscription service is designed to automate your most frequent purchases, saving you time and keeping your supplies consistent.

Subscriptions

Can I add one-time purchases to my subscription order?

Yes. You can add one-time purchases to your cart during checkout, even if you’re processing a subscription order at the same time.

Subscriptions

Will I be notified before my subscription order ships?

Yes. We’ll email you before each subscription is processed so you have time to review your items and make any necessary changes.

Subscriptions

Is there a minimum order quantity for subscriptions?

No minimums apply. You can subscribe to just one item or multiple; it’s entirely up to your needs.

Subscriptions

How do I cancel my subscription?

You can cancel or pause your subscription at any time by logging into your account, navigating to your subscription settings, and selecting the cancel option.

 

Subscriptions

Can I change the frequency of my subscription?

Yes. You can fully control your subscription settings. This includes updating the delivery frequency, skipping a delivery, pausing temporarily, or cancelling altogether, all from the My Account dashboard.

Subscriptions

How do I set up a subscription?

Simply log in to your Liquidline account. We have already suggested the regular products you order, but please feel free to add items to your basket, click the ‘Subscribe’ button next to each item, and select your preferred delivery frequency at checkout.

Subscriptions

What is the subscription service?

Our subscription service allows you to set up recurring deliveries for frequently used items such as coffee beans, tea bags, sugar sachets, cleaning tablets, and cups. It helps ensure your team is never without essentials.

Coffee Expertise

What is Café Bonté?

Café Bonté is our premium, in-house coffee brand. Ethically sourced and roasted to perfection, the range includes a variety of blends suitable for bean to cup and espresso machines. Whether you prefer smooth and mellow or rich and bold, there’s a blend to suit your taste.

Coffee Expertise

Do you offer seasonal drinks?

Absolutely. We release themed seasonal drink recipes, accompanied by limited-edition syrups and promotional materials. Our popular seasonal kits help you create buzz in the workplace or serve creative drinks to customers all year round.

Coffee Expertise

Do you offer barista training?

Yes! Our in-house coffee experts provide hands-on barista training either at your location or at our Liquidline Coffee Academies. Training covers everything from coffee brewing techniques and milk frothing to machine cleaning and maintenance.

My Account

Can I reorder previous purchases from my account?

Yes. Your order history is saved in your dashboard so you can quickly view, access and reorder regular items with just a few clicks from your dashboard.

My Account

How do I reset my password?

Click on “Forgot Password?” on the login page. You’ll receive an email with a secure link to reset your password and regain access to your account.

My Account

What can I do on my account dashboard?

Your account dashboard allows you to view past orders, manage subscriptions, update delivery or billing details and track your deliveries. It’s designed to make managing your refreshment needs quick and easy.

My Account

How do I create an account?

Once you become a Liquidline customer, you’ll be able to access our My Account feature. To activate your account, simply email us at [email protected] or call us on 0800 849 9110. You can also visit our website using the link you were sent via email in your onboarding process. From there, just follow the quick and easy steps to register and get started.

General

Can I speak to someone for help choosing a product?

Yes, we offer personalised consultations. You can use our machine finder tool or book a live demo with one of our experts to guide you to the best solution for your space, volume and drink preferences.

General

Do you supply nationally?

Yes, we have nationwide coverage across the UK and Ireland. Our engineers, delivery teams, and support network span the entire region, ensuring timely service no matter your location.

General

Can I get a machine for a small business?

Yes, absolutely. We support businesses of all sizes, from small offices, cafés and retail setups to large-scale facilities. With flexible options to purchase or lease, we’ll find the right fit for your scale and budget.

When leasing a machine in particular, it is advantageous that companies have at least three years of trading history, but we assess each request on a case-by-case basis.

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