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Freshly picked coffee beans in hand

Sustainability

We believe that feeling good about what you’re drinking starts with making a positive impact on the world around you. At Liquidline, we are committed to integrating responsible business practices into all our activities.

drying coffee beans
roasting coffee beans
filling a coffee bag with coffee beans

Our Commitment

At the heart of Liquidline, is a deep commitment to environmental responsibility. We strive to not only meet but exceed all relevant environmental regulations.

Our efforts focus on reducing energy consumption, minimising waste, and encouraging recycling throughout our operations. By working closely with our customers and suppliers, we develop products with a lower environmental impact and ensure our partners uphold strong environmental standards, supporting a more sustainable future together.

Operational Sustainability

Sustainability is an integral part of the way we do business. Our leadership and operational teams work hard behind the scenes to come up with new and innovative ways we can improve our sustainable practices. Here are just a few of the changes we’ve made in recent years.

liquidline electric engineers van

Fleet Electrification

We’re transitioning our company vehicles to electric and hybrid models as part of our commitment to sustainability, significantly reducing our carbon emissions and environmental impact while promoting cleaner, more responsible travel on the road.

recyclable coffee cup

Waste Management

We have waste reduction and recycling schemes at all our locations and encourage our customers to reduce their waste by switching to reusable or compostable cups.

commuter pushing bike with liquidline coffee cup in hand

Employee Engagement

Sustainability is part of our culture, with employees embracing car sharing, cycling to work and community litter picks. These everyday actions reflect our shared commitment to reducing environmental impact and supporting greener living.

Sustainable
Tea and Coffee

Being a sustainable business is as much about the products you sell, as it is the way you operate. At Liquidline, we’re dedicated to improving sustainability from farm to cup.

Triple Certified, Truly Exceptional

We’ve developed a new and improved Café Bonté Triple Certified coffee that combines carbon-neutral, organic and Rainforest Alliance-certified beans.

image of a cup of coffee with latte art
What’s Included:

Brewing Change with Change Please

Since 2020, Liquidline has been partnered with Change Please, a social enterprise that transforms the lives of people experiencing homelessness through great coffee.

change please coffee being handed to customer
What’s Included:

Packaging with Purpose

We’re currently redesigning our coffee packaging to be more environmentally friendly, with the aim of eventually having all our Café Bonté beans in 100% recyclable bags.

coffee being poured into coffee bag
What’s Included:

Sustainable Sips, Ethical Choices

We’ve expanded our range of ethically and sustainably produced consumables, including offering Clipper Tea, which is 100% organic, Fairtrade and plastic-free.

farm workers carrying produce
What’s Included:

Triple Certified, Truly Exceptional

We’ve developed a new and improved Café Bonté Triple Certified coffee that combines carbon-neutral, organic and Rainforest Alliance-certified beans.

image of a cup of coffee with latte art
What’s Included:

Brewing Change with Change Please

Since 2020, Liquidline has been partnered with Change Please, a social enterprise that transforms the lives of people experiencing homelessness through great coffee.

change please coffee being handed to customer
What’s Included:

Packaging with Purpose

We’re currently redesigning our coffee packaging to be more environmentally friendly, with the aim of eventually having all our Café Bonté beans in 100% recyclable bags.

coffee being poured into coffee bag
What’s Included:

Sustainable Sips, Ethical Choices

We’ve expanded our range of ethically and sustainably produced consumables, including offering Clipper Tea, which is 100% organic, Fairtrade and plastic-free.

farm workers carrying produce
What’s Included:
Accredited Coffee Supplier  

Coffee has the potential to thrive in healthy, biodiverse environments, while also supporting the livelihoods of the farmers who grow it and the communities where they live. We ensure that we offer sustainable, traceable drink options, including:

Logo for FairTrade

Fairtrade

Fairtrade supports the development of thriving farming communities through better pricing, fair terms of trade and improved working conditions. This gives them more control over their futures and protects the environment.

soil association logo

Soil Association

Organic means working with nature, not against it. It ensures lower levels of pesticides, more environmentally sustainable management of the land and natural environment, resulting in improved biodiversity.

Logo for Rainforest Alliance

Rainforest Alliance

Through creative, pragmatic collaboration, the Rainforest Alliance aim to rebalance the planet by building strong forests and healthy communities around the world.

CO2 Neutral logo

Carbon Neutral

Climate change poses a serious threat to coffee farming. By offsetting our carbon emissions through sustainability-driven behavioural projects, we can take steps to reduce our carbon footprint.

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My Account

I’ve added a colleague to ‘My Account’, but they haven’t received their email. What should we do? 

Occasionally, emails can be delayed or filtered incorrectly, so make sure to check the spam folder. If your colleague still doesn’t have anything, please ask them to contact [email protected] or call 0800 849 9110. Our team will send them a temporary password along with clear instructions on how to log in and reset it securely.

My Account

Can I forward the ‘My Account’ email I received to someone else in the business so they can order? 

No, each portal invitation is unique and linked to a single email address, so it can’t be forwarded.

If you’d like to change the Portal Administrator or give someone else ordering access, contact our Customer Service team using the details above. Once updated, the new contact will receive their own welcome email with instructions on how to access My Account.

My Account

How do I enable ‘My Account’ access to other employees?

Go to Settings > Contacts > Enable/Disable all contacts or add a new contact.

My Account

I have logged in to ‘My Account’, but I cannot access multiple accounts. Why is that?

If you’re only seeing one account, it’s usually because:

  1. Your email address is currently linked to a single account, or
  2. A Portal Administrator within your organisation hasn’t yet enabled access to additional accounts.

If you believe you should have access to more than one account, please contact [email protected] or call 0800 849 9110.

Subscriptions

How do I update my delivery address?

You can update your delivery address by logging into your account and editing your saved addresses under your profile settings.

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