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Freshly picked coffee beans in hand

Sustainability

We believe that feeling good about what you’re drinking starts with making a positive impact on the world around you. At Liquidline, we are committed to integrating responsible business practices into all our activities.

drying coffee beans
roasting coffee beans
filling a coffee bag with coffee beans

Our Commitment

At the heart of Liquidline, is a deep commitment to environmental responsibility. We strive to not only meet but exceed all relevant environmental regulations.

Our efforts focus on reducing energy consumption, minimising waste, and encouraging recycling throughout our operations. By working closely with our customers and suppliers, we develop products with a lower environmental impact and ensure our partners uphold strong environmental standards, supporting a more sustainable future together.

Operational Sustainability

Sustainability is an integral part of the way we do business. Our leadership and operational teams work hard behind the scenes to come up with new and innovative ways we can improve our sustainable practices. Here are just a few of the changes we’ve made in recent years.

liquidline electric engineers van

Fleet Electrification

We’re transitioning our company vehicles to electric and hybrid models as part of our commitment to sustainability, significantly reducing our carbon emissions and environmental impact while promoting cleaner, more responsible travel on the road.

recyclable coffee cup

Waste Management

We have waste reduction and recycling schemes at all our locations and encourage our customers to reduce their waste by switching to reusable or compostable cups.

commuter pushing bike with liquidline coffee cup in hand

Employee Engagement

Sustainability is part of our culture, with employees embracing car sharing, cycling to work and community litter picks. These everyday actions reflect our shared commitment to reducing environmental impact and supporting greener living.

Sustainable
Tea and Coffee

Being a sustainable business is as much about the products you sell, as it is the way you operate. At Liquidline, we’re dedicated to improving sustainability from farm to cup.

Triple Certified, Truly Exceptional

We’ve developed a new and improved Café Bonté Triple Certified coffee that combines carbon-neutral, organic and Rainforest Alliance-certified beans.

image of a cup of coffee with latte art
What’s Included:

Brewing Change with Change Please

Since 2020, Liquidline has been partnered with Change Please, a social enterprise that transforms the lives of people experiencing homelessness through great coffee.

change please coffee being handed to customer
What’s Included:

Packaging with Purpose

We’re currently redesigning our coffee packaging to be more environmentally friendly, with the aim of eventually having all our Café Bonté beans in 100% recyclable bags.

coffee being poured into coffee bag
What’s Included:

Sustainable Sips, Ethical Choices

We’ve expanded our range of ethically and sustainably produced consumables, including offering Clipper Tea, which is 100% organic, Fairtrade and plastic-free.

farm workers carrying produce
What’s Included:

Triple Certified, Truly Exceptional

We’ve developed a new and improved Café Bonté Triple Certified coffee that combines carbon-neutral, organic and Rainforest Alliance-certified beans.

image of a cup of coffee with latte art
What’s Included:

Brewing Change with Change Please

Since 2020, Liquidline has been partnered with Change Please, a social enterprise that transforms the lives of people experiencing homelessness through great coffee.

change please coffee being handed to customer
What’s Included:

Packaging with Purpose

We’re currently redesigning our coffee packaging to be more environmentally friendly, with the aim of eventually having all our Café Bonté beans in 100% recyclable bags.

coffee being poured into coffee bag
What’s Included:

Sustainable Sips, Ethical Choices

We’ve expanded our range of ethically and sustainably produced consumables, including offering Clipper Tea, which is 100% organic, Fairtrade and plastic-free.

farm workers carrying produce
What’s Included:
Accredited Coffee Supplier  

Coffee has the potential to thrive in healthy, biodiverse environments, while also supporting the livelihoods of the farmers who grow it and the communities where they live. We ensure that we offer sustainable, traceable drink options, including:

Logo for FairTrade

Fairtrade

Fairtrade supports the development of thriving farming communities through better pricing, fair terms of trade and improved working conditions. This gives them more control over their futures and protects the environment.

soil association logo

Soil Association

Organic means working with nature, not against it. It ensures lower levels of pesticides, more environmentally sustainable management of the land and natural environment, resulting in improved biodiversity.

Logo for Rainforest Alliance

Rainforest Alliance

Through creative, pragmatic collaboration, the Rainforest Alliance aim to rebalance the planet by building strong forests and healthy communities around the world.

CO2 Neutral logo

Carbon Neutral

Climate change poses a serious threat to coffee farming. By offsetting our carbon emissions through sustainability-driven behavioural projects, we can take steps to reduce our carbon footprint.

Related Insights

Subscriptions

How do I update my delivery address?

You can update your delivery address by logging into your account and editing your saved addresses under your profile settings.

Subscriptions

What if an item in my subscription is out of stock?

You’ll receive a notification and be given the option to swap the product, delay the shipment, or wait until the item becomes available again.

Subscriptions

Is there a discount for subscribing?

No, the primary benefit is convenience. Our subscription service is designed to automate your most frequent purchases, saving you time and keeping your supplies consistent.

Subscriptions

Can I add one-time purchases to my subscription order?

Yes. You can add one-time purchases to your cart during checkout, even if you’re processing a subscription order at the same time.

Subscriptions

Will I be notified before my subscription order ships?

Yes. We’ll email you before each subscription is processed so you have time to review your items and make any necessary changes.

Subscriptions

Is there a minimum order quantity for subscriptions?

No minimums apply. You can subscribe to just one item or multiple; it’s entirely up to your needs.

Subscriptions

How do I cancel my subscription?

You can cancel or pause your subscription at any time by logging into your account, navigating to your subscription settings, and selecting the cancel option.

 

Subscriptions

Can I change the frequency of my subscription?

Yes. You can fully control your subscription settings. This includes updating the delivery frequency, skipping a delivery, pausing temporarily, or cancelling altogether, all from the My Account dashboard.

Subscriptions

How do I set up a subscription?

Simply log in to your Liquidline account. We have already suggested the regular products you order, but please feel free to add items to your basket, click the ‘Subscribe’ button next to each item, and select your preferred delivery frequency at checkout.

Subscriptions

What is the subscription service?

Our subscription service allows you to set up recurring deliveries for frequently used items such as coffee beans, tea bags, sugar sachets, cleaning tablets, and cups. It helps ensure your team is never without essentials.

Coffee Expertise

What is Café Bonté?

Café Bonté is our premium, in-house coffee brand. Ethically sourced and roasted to perfection, the range includes a variety of blends suitable for bean to cup and espresso machines. Whether you prefer smooth and mellow or rich and bold, there’s a blend to suit your taste.

Coffee Expertise

Do you offer seasonal drinks?

Absolutely. We release themed seasonal drink recipes, accompanied by limited-edition syrups and promotional materials. Our popular seasonal kits help you create buzz in the workplace or serve creative drinks to customers all year round.

Coffee Expertise

Do you offer barista training?

Yes! Our in-house coffee experts provide hands-on barista training either at your location or at our Liquidline Coffee Academies. Training covers everything from coffee brewing techniques and milk frothing to machine cleaning and maintenance.

My Account

Can I reorder previous purchases from my account?

Yes. Your order history is saved in your dashboard so you can quickly view, access and reorder regular items with just a few clicks from your dashboard.

My Account

How do I reset my password?

Click on “Forgot Password?” on the login page. You’ll receive an email with a secure link to reset your password and regain access to your account.

My Account

What can I do on my account dashboard?

Your account dashboard allows you to view past orders, manage subscriptions, update delivery or billing details and track your deliveries. It’s designed to make managing your refreshment needs quick and easy.

My Account

How do I create an account?

Once you become a Liquidline customer, you’ll be able to access our My Account feature. To activate your account, simply email us at [email protected] or call us on 0800 849 9110. You can also visit our website using the link you were sent via email in your onboarding process. From there, just follow the quick and easy steps to register and get started.

General

Can I speak to someone for help choosing a product?

Yes, we offer personalised consultations. You can use our machine finder tool or book a live demo with one of our experts to guide you to the best solution for your space, volume and drink preferences.

General

Do you supply nationally?

Yes, we have nationwide coverage across the UK and Ireland. Our engineers, delivery teams, and support network span the entire region, ensuring timely service no matter your location.

General

Can I get a machine for a small business?

Yes, absolutely. We support businesses of all sizes, from small offices, cafés and retail setups to large-scale facilities. With flexible options to purchase or lease, we’ll find the right fit for your scale and budget.

When leasing a machine in particular, it is advantageous that companies have at least three years of trading history, but we assess each request on a case-by-case basis.

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