Lace Hill Care Home | Case Study | Liquidline
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Liquidline coffee machine in Lace Hill care home

Lace Hill Care Home

Project Summary

Time consuming to source equipment from various suppliers

Work with contractors to orchestrate a seamless install

Coffee pod machine in care home

Supply and installation of four Schaerer Club coffee machines, two Juicetouch machines, and two Kalix water coolers.

Early-stage design and project support

Expert installation and aftercare

Coffee and drink machines in care home

A range of drinks options to promote hydration

Hands off experience for the New Builds Manager

Water tap in care home
Client Lace Hill Care Home
Sector Care Homes
Location Buckingham
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Combining our knowledge of the care sector with our expertise in design and build, we have worked with MMCG to provide complete refreshment solutions for their new build care homes nationwide.

In the past, procurement and installation of drinks equipment for new homes had been time consuming and challenging for MMCG, who had to orchestrate several different suppliers around their contractors. With Liquidline, the process was much simpler.

MMCG understand that having a variety of beverages available at convenient locations is crucial to ensuring residents stay hydrated. We therefore specified a range of premium refreshment solutions to suit their needs, including fresh milk bean-to-cup coffee machines, juice machines and water dispensers, placed in a variety of locations, including on-site bistros, residents’ lounges and staff rooms.

Once MMCG has selected their equipment for each site, Liquidline take the reins. We work directly with contractors, collaborating to ensure everything is prepared ahead of installation. From providing CAD files for technical drawings, to site surveys and installation checklists, we handle every detail, freeing up the team at MMCG for other matters.

In addition to supplying and installing new hydration equipment, we provide on-site training so team members can operate and maintain the new machines to their full potential. Like all our customers, MMCG also benefits from our comprehensive aftercare service, ensuring their new drinks machines are properly stocked and can be enjoyed by residents, team members and visitors alike, any time of day.

Learn more about how Liquidline supports organisations in the healthcare sector.

Dealing with Liquidline has been a pleasure.  It’s a great help to us to be able to partner with a single supplier for all areas of hydration in our care homes UK wide – Coffee, Water Coolers, Boiling taps and juice machines. As group commissioning manager for the new-builds I try to engage Liquidline as early as possible – go through the floorplans with them and agree on the most suitable equipment spec for each area.  Liquidline will then engage with our contractors throughout the build to ensure the correct services are in place and that our Bistro areas, dining suites, resident lounges etc are designed correctly.   Once the homes are opened, I can hand over with confidence, knowing that our team on the ground will be given comprehensive training and that the machines will be well maintained by their own team of engineers.  

In the past we have tried to manage this same process using different suppliers for each machine category.  Since using Liquidline I have found it to be vastly more straightforward.  it’s helpful to be able to lean on a supplier who has worked in the care sector for many years, stocks the right equipment and is familiar with the nuances. “

Annelli Chatfield, Group Commissions Manager
Coffee and drink machines in care home Coffee cup and biscuits Liquidline coffee machine in Lace Hill care home

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You can update your delivery address by logging into your account and editing your saved addresses under your profile settings.

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What if an item in my subscription is out of stock?

You’ll receive a notification and be given the option to swap the product, delay the shipment, or wait until the item becomes available again.

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Is there a discount for subscribing?

No, the primary benefit is convenience. Our subscription service is designed to automate your most frequent purchases, saving you time and keeping your supplies consistent.

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Can I add one-time purchases to my subscription order?

Yes. You can add one-time purchases to your cart during checkout, even if you’re processing a subscription order at the same time.

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Will I be notified before my subscription order ships?

Yes. We’ll email you before each subscription is processed so you have time to review your items and make any necessary changes.

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Is there a minimum order quantity for subscriptions?

No minimums apply. You can subscribe to just one item or multiple; it’s entirely up to your needs.

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How do I cancel my subscription?

You can cancel or pause your subscription at any time by logging into your account, navigating to your subscription settings, and selecting the cancel option.

 

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Can I change the frequency of my subscription?

Yes. You can fully control your subscription settings. This includes updating the delivery frequency, skipping a delivery, pausing temporarily, or cancelling altogether, all from the My Account dashboard.

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How do I set up a subscription?

Simply log in to your Liquidline account. We have already suggested the regular products you order, but please feel free to add items to your basket, click the ‘Subscribe’ button next to each item, and select your preferred delivery frequency at checkout.

Subscriptions

What is the subscription service?

Our subscription service allows you to set up recurring deliveries for frequently used items such as coffee beans, tea bags, sugar sachets, cleaning tablets, and cups. It helps ensure your team is never without essentials.

Coffee Expertise

What is Café Bonté?

Café Bonté is our premium, in-house coffee brand. Ethically sourced and roasted to perfection, the range includes a variety of blends suitable for bean to cup and espresso machines. Whether you prefer smooth and mellow or rich and bold, there’s a blend to suit your taste.

Coffee Expertise

Do you offer seasonal drinks?

Absolutely. We release themed seasonal drink recipes, accompanied by limited-edition syrups and promotional materials. Our popular seasonal kits help you create buzz in the workplace or serve creative drinks to customers all year round.

Coffee Expertise

Do you offer barista training?

Yes! Our in-house coffee experts provide hands-on barista training either at your location or at our Liquidline Coffee Academies. Training covers everything from coffee brewing techniques and milk frothing to machine cleaning and maintenance.

My Account

Can I reorder previous purchases from my account?

Yes. Your order history is saved in your dashboard so you can quickly view, access and reorder regular items with just a few clicks from your dashboard.

My Account

How do I reset my password?

Click on “Forgot Password?” on the login page. You’ll receive an email with a secure link to reset your password and regain access to your account.

My Account

What can I do on my account dashboard?

Your account dashboard allows you to view past orders, manage subscriptions, update delivery or billing details and track your deliveries. It’s designed to make managing your refreshment needs quick and easy.

My Account

How do I create an account?

Once you become a Liquidline customer, you’ll be able to access our My Account feature. To activate your account, simply email us at [email protected] or call us on 0800 849 9110. You can also visit our website using the link you were sent via email in your onboarding process. From there, just follow the quick and easy steps to register and get started.

General

Can I speak to someone for help choosing a product?

Yes, we offer personalised consultations. You can use our machine finder tool or book a live demo with one of our experts to guide you to the best solution for your space, volume and drink preferences.

General

Do you supply nationally?

Yes, we have nationwide coverage across the UK and Ireland. Our engineers, delivery teams, and support network span the entire region, ensuring timely service no matter your location.

General

Can I get a machine for a small business?

Yes, absolutely. We support businesses of all sizes, from small offices, cafés and retail setups to large-scale facilities. With flexible options to purchase or lease, we’ll find the right fit for your scale and budget.

When leasing a machine in particular, it is advantageous that companies have at least three years of trading history, but we assess each request on a case-by-case basis.

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