Frequently Asked Questions
Looking for answers? Explore our most asked questions across all areas of the Liquidline experience.
Do you only supply coffee machines?
Not at all. While commercial coffee machines are our speciality, we also supply hot water boilers, mains-fed water coolers, Billi taps, vending machines, juice machines and a wide range of consumables. We also offer maintenance services, engineer call-outs, machine recommissions and so much more.
At Liquidline, we pride ourselves on offering a full-service solution for every business.
What is Liquidline known for?
Liquidline is a leading supplier of commercial coffee, water and vending solutions across the UK and Ireland. We provide a full-service experience, offering expert advice, professional installation, in-depth training, high-quality consumables and dedicated technical support for all your workplace refreshment needs.
Can I manage my own subscription?
Yes. You can log in to your account at any time to adjust your active subscriptions. It’s simple to modify delivery dates, change products, update payment info, or cancel.
What are your order minimums?
For most accounts, online orders require a minimum value of £100 and phone/email orders require £150. Orders below these thresholds are still accepted but will incur a £10.50 delivery charge (excluding VAT).
Do you offer special delivery services?
Yes. We offer Saturday delivery at £32.50 + VAT, and morning deliveries before 10:30 am at £35.50 + VAT. These options ensure flexibility based on your schedule.
What are the minimum orders for water and CO2?
For both local and third-party deliveries, water bottles have a minimum order quantity of 4. CO2 cylinders: 600g minimum 6, 1200g and Zip canisters minimum 4.
Are there delivery charges for crockery?
Yes. Orders under £400 for crockery incur a carriage charge of £19.00 excluding VAT. Orders above this threshold receive free delivery.
Can I choose a delivery window?
We cannot guarantee precise time slots, but we do offer morning delivery options and can provide estimated delivery times on the day of dispatch.
Can I return consumable products?
Consumable products are eligible for return within 24 hours of delivery, provided they are unopened, in date, and in their original packaging. Contact our Customer Service team to start the process.
How do I return a product?
To return an item, call 0800 849 9110 or email [email protected] with your order number. We’ll provide you with a return authorisation and step-by-step instructions.
Who pays for return shipping?
Unless the return is due to our error or a faulty product, the customer is responsible for return shipping. The standard return fee is £16.50 + VAT.
How long do refunds take?
Refunds are issued within 7–10 business days of receiving and inspecting the returned product. Refunds are processed via the original payment method.