Frequently Asked Questions

Yes. We offer Saturday delivery at £32.50 + VAT, and morning deliveries before 10:30 am at £35.50 + VAT. These options ensure flexibility based on your schedule.

For both local and third-party deliveries, water bottles have a minimum order quantity of 4. CO2 cylinders: 600g minimum 6, 1200g and Zip canisters minimum 4.

Yes. Orders under £400 for crockery incur a carriage charge of £19.00 excluding VAT. Orders above this threshold receive free delivery.

We cannot guarantee precise time slots, but we do offer morning delivery options and can provide estimated delivery times on the day of dispatch.

Consumable products are eligible for return within 24 hours of delivery, provided they are unopened, in date, and in their original packaging. Contact our Customer Service team to start the process.

To return an item, call 0800 849 9110 or email [email protected] with your order number. We’ll provide you with a return authorisation and step-by-step instructions.

Unless the return is due to our error or a faulty product, the customer is responsible for return shipping. The standard return fee is £16.50 + VAT.

Refunds are issued within 7–10 business days of receiving and inspecting the returned product. Refunds are processed via the original payment method.

Yes. Returns not due to damage or error on our part may be subject to a restocking fee. This will be deducted from the refund total.

We cannot accept returns for opened, used, or custom-ordered consumables unless they are faulty or incorrect. Always check your delivery on arrival.

If your delivery is damaged or contains defective items, contact us immediately. We’ll arrange a replacement or issue a credit note free of charge.

We offer full support, including machine installation, training, planned maintenance, repairs, recommissions and PSSR inspections. Our support is ongoing and tailored to each client’s setup.