Frequently Asked Questions
Looking for answers? Explore our most asked questions across all areas of the Liquidline experience.
Are there any restocking fees?
Yes. Returns not due to damage or error on our part may be subject to a restocking fee. This will be deducted from the refund total.
What products are non-returnable?
We cannot accept returns for opened, used, or custom-ordered consumables unless they are faulty or incorrect. Always check your delivery on arrival.
What if my product is damaged?
If your delivery is damaged or contains defective items, contact us immediately. We’ll arrange a replacement or issue a credit note free of charge.
What support do you offer for machines?
We offer full support, including machine installation, training, planned maintenance, repairs, recommissions and PSSR inspections. Our support is ongoing and tailored to each client’s setup.
Can you help me remotely?
Yes. Many issues can be resolved via phone or video support. We aim to resolve remote support cases within 30 minutes to reduce downtime.
What if I need an engineer?
If remote support doesn’t fix the issue, our engineers are based nationwide and can be dispatched quickly. We handle everything from urgent leaks to full diagnostics and parts replacement.
Do you support machines not purchased from Liquidline?
In some cases, yes. If your machine was not purchased from us, we’ll assess your situation and recommend the best steps to get the support you need.
What’s included in machine servicing?
Servicing includes a full internal and external clean, part checks, performance diagnostics, software updates, and a report summary. It helps maximise your machine’s performance and longevity.
Can I book a one-off service?
Yes. Even if you’re not on a service contract, we offer one-off maintenance or recommission visits. Simply contact our team to schedule an appointment. Call 0800 849 9110 or email customerservice@liquidline.co.uk