Knowledge Hub

Occasionally, emails can be delayed or filtered incorrectly, so make sure to check the spam folder. If your colleague still doesn’t have anything, please ask them to contact [email protected] or call 0800 849 9110. Our team will send them a temporary password along with clear instructions on how to log in and reset it securely.

No, each portal invitation is unique and linked to a single email address, so it can’t be forwarded.

If you’d like to change the Portal Administrator or give someone else ordering access, contact our Customer Service team using the details above. Once updated, the new contact will receive their own welcome email with instructions on how to access My Account.

Go to Settings > Contacts > Enable/Disable all contacts or add a new contact.

If you’re only seeing one account, it’s usually because:

1. Your email address is currently linked to a single account, or
2. A Portal Administrator within your organisation hasn’t yet enabled access to additional accounts.

If you believe you should have access to more than one account, please contact [email protected] or call 0800 849 9110.

You can update your delivery address by logging into your account and editing your saved addresses under your profile settings.

You’ll receive a notification and be given the option to swap the product, delay the shipment, or wait until the item becomes available again.

No, the primary benefit is convenience. Our subscription service is designed to automate your most frequent purchases, saving you time and keeping your supplies consistent.