Knowledge Hub
Who pays for return shipping?
Unless the return is due to our error or a faulty product, the customer is responsible for return shipping. The standard return fee is £16.50 + VAT.
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How long do refunds take?
Refunds are issued within 7–10 business days of receiving and inspecting the returned product. Refunds are processed via the original payment method.
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Are there any restocking fees?
Yes. Returns not due to damage or error on our part may be subject to a restocking fee. This will be deducted from the refund total.
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What products are non-returnable?
We cannot accept returns for opened, used, or custom-ordered consumables unless they are faulty or incorrect. Always check your delivery on arrival.
What if my product is damaged?
If your delivery is damaged or contains defective items, contact us immediately. We’ll arrange a replacement or issue a credit note free of charge.
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What support do you offer for machines?
We offer full support, including machine installation, training, planned maintenance, repairs, recommissions and PSSR inspections. Our support is ongoing and tailored to each client’s setup.