A Full-Service Solution
From preventative maintenance to emergency repairs and nationwide technical coverage, Liquidline offers a complete suite of professional services. We keep your coffee, water, juice and vending setups running smoothly, so your business can stay focused on what matters most.
Reliable Service
Remote Technical Support
Get expert help fast; our team aim to resolve most issues remotely within 30 minutes over the phone.
Nationwide Service
With one of the UK’s largest in-house coffee engineer teams, we’re always there when you need us.
24/7 Account Access
Manage orders, book servicing and access support videos anytime with My Account.
Nationwide Support Network
Trusted local engineers backed by a national support infrastructure, for responsive and trusted service, no matter your location.
With 80+ in-house engineers, 10 showrooms across the UK and Ireland and 6 operational hubs, Liquidline’s service network delivers consistent, expert support wherever you’re based. Our head office in Ipswich is home to over 150 staff, and we operate purpose-built workshops and Coffee Academies in both Ipswich and London. From Glasgow to Cornwall and Belfast, we’ve got everything you need to keep your machines running.
Machine Servicing and Maintenance
We offer a complete range of expert machine services, from installations to annual boiler certifications and emergency repairs.
Our expert engineers are qualified to deliver a wide range of servicing and maintenance solutions. Whether you need help with emergency breakdowns, annual PSSR boiler inspections, routine filter changes, or new machine installations, we’ve got you covered. Every service is carried out with precision and professionalism, ensuring compliance, longevity and peace of mind.
Live Demonstrations
See the machines in action, online or in person!
Get hands-on experience with our latest coffee, vending, or hydration equipment at one of our 9 showrooms.
Can’t visit us in person? No problem. We also offer personalised live video demonstrations, allowing you to explore features, ask questions and find the perfect solution for your workplace, all from the comfort of your office.
Comprehensive Customer Support
We have one of the largest in-house coffee engineer teams of any coffee company in the UK. This enables us to provide a nationwide technical service swiftly and efficiently. Our highly qualified and motivated technical engineers can provide any business, large or small, with the same level of care and commitment.
Fix Over the Phone
Many common issues can be resolved quickly without the need for a site visit. Our experienced support team offers remote troubleshooting via phone, often resolving problems within just 30 minutes.
On-Site Visits
If your machine has a critical issue like a water leak, electrical fault, or system failure, our engineers are available for urgent on-site support. Ensuring your operations aren’t disrupted, with safety and hygiene maintained at all times.
Contract Support
Locked into a contract with another provider? Our team can help you understand your options. We’re able to advise on the best next steps, with honest, expert advice that keeps your business needs in mind.
Machine & Equipment Services
We specialise in providing efficient operated vending services designed to keep your workplace energised with fresh snacks and delicious beverages.
Our experts will conduct a fully inclusive PSSR boiler inspection that ensures your machines meet safety standards and guarantee safer use.
Are you getting your coffee machines, water coolers or hot water products ready for use after a short break? Ensure they are safe to use with our recommission services.
We are the UK’s leading supplier of Billi products, providing the best support in the UK. Contact us about maintenance and filter changes.
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Technical Support
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