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Liquidline Billi tap in use

Billi Service
& Maintenance

At Liquidline, we pride ourselves on being one of the UK’s best national service providers of Billi Tap supplies, installations and repairs.

Reliable Service

Remote Technical Support

Get expert help fast; our team aim to resolve most issues remotely within 30 minutes over the phone.

Nationwide Service

With one of the UK’s largest in-house coffee engineer teams, we’re always there when you need us.

24/7 Account Access

Manage orders, book servicing and access support videos anytime with My Account.

Reliable Support 
for Billi Taps

We understand that in busy environments, downtime is not an option. That’s why our service and maintenance packages are designed to provide fast, dependable support whenever you need it.

  • Guaranteed Service Level Agreements (SLAs) mean you can rely on us to respond quickly and get your tap systems back up and running with minimal disruption.
  • Dedicated Maintenance Plans include all essential servicing and scheduled filter changes, giving you complete peace of mind with no hidden costs.
  • Billi Excellence is guaranteed with our fully trained and experienced Billi engineers, who aim for a first-time fix every time.
Billi taps with Billi cup

Keep Our Service on Tap

When purchasing your Billi Taps with Liquidline, we don’t just install Billi taps; we also offer service and maintenance to make sure that your Billi Tap keeps working year after year. Our fully managed support gives you confidence that your hydration systems will remain clean, efficient and operational, without the need for constant oversight from your team.

Liquidline tap maintenance

Need New Filters? Order Them Online

Replacing the filters for your new Billi tap is easy and stress-free, with online ordering through My Account. Keeping your filter taps working has never been so convenient. Simply select your product, check out in minutes and we’ll have your new filters delivered quickly, helping you maintain performance with zero fuss.

Liquidline maintenance engineer

A Wide Assortment of Excellent Taps

At Liquidline, we stock only the best taps and filters, including a wide range of Billi products. With so many different options at hand, we can make sure that our clients get the equipment they need. Whether you need chilled, boiling, or sparkling water on tap, our expert team can help match you with a Billi model that fits your environment and demands.

Chrome Billi water tap

Comprehensive Maintenance & Servicing for All Billi Water Dispensers

Our national team of engineers are fully equipped and authorised by Billi to provide maintenance and repairs for all Bill water taps and other products in their range. We carry out UK-wide servicing on all Billi Taps, including new parts and filter changes.

All of the Billi products we supply, and install come with a 2-year warranty. For any additional support or queries, feel free to contact us.

Call Liquidline on 0800 849 9110 to get the responsive support you need with your Billi product.

Our fully equipped engineers
can help with:

  • Replacing filters and CO2 Tanks
  • Repairing broken-down Billi systems
  • Any other problems with Billi Taps, Filters and CO2 Units

Our Billi Taps & Water Dispensers

Related Insights

Subscriptions

How do I update my delivery address?

You can update your delivery address by logging into your account and editing your saved addresses under your profile settings.

Subscriptions

What if an item in my subscription is out of stock?

You’ll receive a notification and be given the option to swap the product, delay the shipment, or wait until the item becomes available again.

Subscriptions

Is there a discount for subscribing?

No, the primary benefit is convenience. Our subscription service is designed to automate your most frequent purchases, saving you time and keeping your supplies consistent.

Subscriptions

Can I add one-time purchases to my subscription order?

Yes. You can add one-time purchases to your cart during checkout, even if you’re processing a subscription order at the same time.

Subscriptions

Will I be notified before my subscription order ships?

Yes. We’ll email you before each subscription is processed so you have time to review your items and make any necessary changes.

Subscriptions

Is there a minimum order quantity for subscriptions?

No minimums apply. You can subscribe to just one item or multiple; it’s entirely up to your needs.

Subscriptions

How do I cancel my subscription?

You can cancel or pause your subscription at any time by logging into your account, navigating to your subscription settings, and selecting the cancel option.

 

Subscriptions

Can I change the frequency of my subscription?

Yes. You can fully control your subscription settings. This includes updating the delivery frequency, skipping a delivery, pausing temporarily, or cancelling altogether, all from the My Account dashboard.

Subscriptions

How do I set up a subscription?

Simply log in to your Liquidline account. We have already suggested the regular products you order, but please feel free to add items to your basket, click the ‘Subscribe’ button next to each item, and select your preferred delivery frequency at checkout.

Subscriptions

What is the subscription service?

Our subscription service allows you to set up recurring deliveries for frequently used items such as coffee beans, tea bags, sugar sachets, cleaning tablets, and cups. It helps ensure your team is never without essentials.

Coffee Expertise

What is Café Bonté?

Café Bonté is our premium, in-house coffee brand. Ethically sourced and roasted to perfection, the range includes a variety of blends suitable for bean to cup and espresso machines. Whether you prefer smooth and mellow or rich and bold, there’s a blend to suit your taste.

Coffee Expertise

Do you offer seasonal drinks?

Absolutely. We release themed seasonal drink recipes, accompanied by limited-edition syrups and promotional materials. Our popular seasonal kits help you create buzz in the workplace or serve creative drinks to customers all year round.

Coffee Expertise

Do you offer barista training?

Yes! Our in-house coffee experts provide hands-on barista training either at your location or at our Liquidline Coffee Academies. Training covers everything from coffee brewing techniques and milk frothing to machine cleaning and maintenance.

My Account

Can I reorder previous purchases from my account?

Yes. Your order history is saved in your dashboard so you can quickly view, access and reorder regular items with just a few clicks from your dashboard.

My Account

How do I reset my password?

Click on “Forgot Password?” on the login page. You’ll receive an email with a secure link to reset your password and regain access to your account.

My Account

What can I do on my account dashboard?

Your account dashboard allows you to view past orders, manage subscriptions, update delivery or billing details and track your deliveries. It’s designed to make managing your refreshment needs quick and easy.

My Account

How do I create an account?

Once you become a Liquidline customer, you’ll be able to access our My Account feature. To activate your account, simply email us at [email protected] or call us on 0800 849 9110. You can also visit our website using the link you were sent via email in your onboarding process. From there, just follow the quick and easy steps to register and get started.

General

Can I speak to someone for help choosing a product?

Yes, we offer personalised consultations. You can use our machine finder tool or book a live demo with one of our experts to guide you to the best solution for your space, volume and drink preferences.

General

Do you supply nationally?

Yes, we have nationwide coverage across the UK and Ireland. Our engineers, delivery teams, and support network span the entire region, ensuring timely service no matter your location.

General

Can I get a machine for a small business?

Yes, absolutely. We support businesses of all sizes, from small offices, cafés and retail setups to large-scale facilities. With flexible options to purchase or lease, we’ll find the right fit for your scale and budget.

When leasing a machine in particular, it is advantageous that companies have at least three years of trading history, but we assess each request on a case-by-case basis.

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Billi Support

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