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Expert Customer Support

From your first call to on-site servicing, we’re here to keep your coffee and refreshment systems running smoothly. Our in-house teams deliver fast, knowledgeable support with a strong commitment to doing things the right way.

Reliable Service

Remote Technical Support

Get expert help fast; our team aim to resolve most issues remotely within 30 minutes over the phone.

Nationwide Service

With one of the UK’s largest in-house coffee engineer teams, we’re always there when you need us.

24/7 Account Access

Manage orders, book servicing and access support videos anytime with My Account.

Fast & Knowledgeable Help

UK-wide engineer network with rapid response rates and multi-equipment expertise.

Our dedicated team of 85 engineers operates across the UK and Ireland, delivering consistent, reliable support for coffee, vending, juice and water systems. Whether it’s installation, routine servicing or reactive repairs, we’ve got you covered.

From First Fix to Long-Term Care

Tailored support at every stage of your Liquidline journey.

We don’t just respond to issues, we help prevent them. With ongoing preventative maintenance, regulatory testing and phone-based troubleshooting, we ensure your systems stay in great shape and your teams stay productive.

We’re proud to support leading commercial coffee and refreshment systems, including Jura, Franke, Schaerer, La Spaziale and more, with full service, support and maintenance available nationwide.

Service Features

We’re built around fast, efficient service, with a team of trained experts who go above and beyond to keep your business moving.

Fast Phone Resolutions

25% of support calls are resolved over the phone and our average callback time is less than 10 minutes, minimising disruption to your day.

Multi-Skilled Engineering Team

With 85 experienced engineers across the UK and Ireland, our experts are cross-trained on every machine we install, support and service. From traditional espresso and bean to cup coffee machines to vending and water dispensers.

Reliable First-Time Fixes

Our average engineer response time is just 10.5 hours, with many cases resolved even faster. We work smart to get it right the first time.

What You Can Expect from Our Team

exhibition staff talking to customers at a show

Customer-First Culture

We put people at the heart of everything we do. Our entire team is focused on delivering a thoughtful, practical service that fits your needs.

Constantly Evolving

We continually invest in training across all departments to ensure smart, up-to-date service from sales and support to engineering and operations.

Personalised Experience

Whether you’re speaking to customer service or a field engineer, expect clear communication, tailored advice and a proactive approach every time.

Rated Excellent on Trustpilot

With a 4.8-star rating, customers consistently praise our responsive service, knowledgeable engineers and seamless support from start to finish.

Brands We Service

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Subscriptions

How do I update my delivery address?

You can update your delivery address by logging into your account and editing your saved addresses under your profile settings.

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Subscriptions

What if an item in my subscription is out of stock?

You’ll receive a notification and be given the option to swap the product, delay the shipment, or wait until the item becomes available again.

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Subscriptions

Is there a discount for subscribing?

No, the primary benefit is convenience. Our subscription service is designed to automate your most frequent purchases, saving you time and keeping your supplies consistent.

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Can I add one-time purchases to my subscription order?

Yes. You can add one-time purchases to your cart during checkout, even if you’re processing a subscription order at the same time.

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Will I be notified before my subscription order ships?

Yes. We’ll email you before each subscription is processed so you have time to review your items and make any necessary changes.

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Subscriptions

Is there a minimum order quantity for subscriptions?

No minimums apply. You can subscribe to just one item or multiple; it’s entirely up to your needs.

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Subscriptions

How do I cancel my subscription?

You can cancel or pause your subscription at any time by logging into your account, navigating to your subscription settings, and selecting the cancel option.

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Subscriptions

Can I change the frequency of my subscription?

Yes. You can fully control your subscription settings. This includes updating the delivery frequency, skipping a delivery, pausing temporarily, or cancelling altogether, all from the My Account dashboard.

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Subscriptions

How do I set up a subscription?

Simply log in to your Liquidline account. We have already suggested the regular products you order, but please feel free to add items to your basket, click the ‘Subscribe’ button next to each item, and select your preferred delivery frequency at checkout.

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Subscriptions

What is the subscription service?

Our subscription service allows you to set up recurring deliveries for frequently used items such as coffee beans, tea bags, sugar sachets, cleaning tablets, and cups. It helps ensure your team is never without essentials.

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What is Café Bonté?

Café Bonté is our premium, in-house coffee brand. Ethically sourced and roasted to perfection, the range includes a variety of blends suitable for bean to cup and espresso machines. Whether you prefer smooth and mellow or rich and bold, there’s a blend to suit your taste.

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Do you offer seasonal drinks?

Absolutely. We release themed seasonal drink recipes, accompanied by limited-edition syrups and promotional materials. Our popular seasonal kits help you create buzz in the workplace or serve creative drinks to customers all year round.

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Do you offer barista training?

Yes! Our in-house coffee experts provide hands-on barista training either at your location or at our Liquidline Coffee Academies. Training covers everything from coffee brewing techniques and milk frothing to machine cleaning and maintenance.

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My Account

Can I reorder previous purchases from my account?

Yes. Your order history is saved in your dashboard so you can quickly view, access and reorder regular items with just a few clicks from your dashboard.

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My Account

How do I reset my password?

Click on “Forgot Password?” on the login page. You’ll receive an email with a secure link to reset your password and regain access to your account.

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My Account

What can I do on my account dashboard?

Your account dashboard allows you to view past orders, manage subscriptions, update delivery or billing details and track your deliveries. It’s designed to make managing your refreshment needs quick and easy.

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My Account

How do I create an account?

Once you become a Liquidline customer, you’ll be able to access our My Account feature. To activate your account, simply email us at [email protected] or call us on 0800 849 9110. You can also visit our website using the link you were sent via email in your onboarding process. From there, just follow the quick and easy steps to register and get started.

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General

Can I speak to someone for help choosing a product?

Yes, we offer personalised consultations. You can use our machine finder tool or book a live demo with one of our experts to guide you to the best solution for your space, volume and drink preferences.

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General

Do you supply nationally?

Yes, we have nationwide coverage across the UK and Ireland. Our engineers, delivery teams, and support network span the entire region, ensuring timely service no matter your location.

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General

Can I get a machine for a small business?

Yes, absolutely. We support businesses of all sizes, from small offices, cafés and retail setups to large-scale facilities. With flexible options to purchase or lease, we’ll find the right fit for your scale and budget.

When leasing a machine in particular, it is advantageous that companies have at least three years of trading history, but we assess each request on a case-by-case basis.

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