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Nationwide
Service Network

With over 85 in-house engineers and operational hubs across the UK and Ireland, Liquidline is perfectly placed to deliver fast, expert service wherever you are. From installation to repairs, we’ve got the entire nation covered.

Reliable Service

Remote Technical Support

Get expert help fast; our team aim to resolve most issues remotely within 30 minutes over the phone.

Nationwide Service

With one of the UK’s largest in-house coffee engineer teams, we’re always there when you need us.

24/7 Account Access

Manage orders, book servicing and access support videos anytime with My Account.

Local Engineers, Nationwide Coverage

With a fleet of fully trained engineers strategically located across the UK and Ireland, we deliver expert support exactly where and when it’s needed.

From installation to ongoing maintenance, our responsive in-house team works closely with our field engineers to minimise downtime and keep your machines performing at their best. No matter your location, you can rely on fast, reliable and friendly service from a dedicated local expert from Liquidline.

Engineer Locations

Our Services

filling a coffee machine bean hopper with coffee beans

Operated Vending

Our national team offers fully managed vending solutions, from machine refills to routine maintenance. We keep your staff and customers happy with hassle-free service and high-quality refreshments.

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PSSR Boiler Testing

Our IOSH-certified engineers carry out thorough safety inspections to ensure compliance with Pressure Systems Safety Regulations. Keep your coffee machines safe, legal and in top working condition.

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Recommission

Has your equipment been out of action for a prolonged period of time? Our recommissioning service will clean, test and restore your machine to perfect working order, so it’s safe, hygienic and ready to go.

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Billi Maintenance

Whether you need a filter change or a full service, our team of expertly trained in-house Billi engineers offer first-time-fix solutions nationwide to keep your tap systems working day after day.

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Here to Support You, Wherever You Are

Engineered for Nationwide Excellence, Delivered with Local Care.

Our nationwide service network sets us apart. With 10 showrooms across the UK and Ireland and more than 85 in-house Field Service Engineers, we offer rapid, local support with national reach.

Backed by our head office in Ipswich and 6 operational hubs, we’re always nearby. We also operate purpose-built workshops and coffee academies in Ipswich and London to maintain service excellence.

Liquidline engineer walking to client in London

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How do I update my delivery address?

You can update your delivery address by logging into your account and editing your saved addresses under your profile settings.

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Subscriptions

What if an item in my subscription is out of stock?

You’ll receive a notification and be given the option to swap the product, delay the shipment, or wait until the item becomes available again.

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Subscriptions

Is there a discount for subscribing?

No, the primary benefit is convenience. Our subscription service is designed to automate your most frequent purchases, saving you time and keeping your supplies consistent.

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Subscriptions

Can I add one-time purchases to my subscription order?

Yes. You can add one-time purchases to your cart during checkout, even if you’re processing a subscription order at the same time.

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Subscriptions

Will I be notified before my subscription order ships?

Yes. We’ll email you before each subscription is processed so you have time to review your items and make any necessary changes.

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Is there a minimum order quantity for subscriptions?

No minimums apply. You can subscribe to just one item or multiple; it’s entirely up to your needs.

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Subscriptions

How do I cancel my subscription?

You can cancel or pause your subscription at any time by logging into your account, navigating to your subscription settings, and selecting the cancel option.

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Subscriptions

Can I change the frequency of my subscription?

Yes. You can fully control your subscription settings. This includes updating the delivery frequency, skipping a delivery, pausing temporarily, or cancelling altogether, all from the My Account dashboard.

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Subscriptions

How do I set up a subscription?

Simply log in to your Liquidline account. We have already suggested the regular products you order, but please feel free to add items to your basket, click the ‘Subscribe’ button next to each item, and select your preferred delivery frequency at checkout.

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Subscriptions

What is the subscription service?

Our subscription service allows you to set up recurring deliveries for frequently used items such as coffee beans, tea bags, sugar sachets, cleaning tablets, and cups. It helps ensure your team is never without essentials.

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What is Café Bonté?

Café Bonté is our premium, in-house coffee brand. Ethically sourced and roasted to perfection, the range includes a variety of blends suitable for bean to cup and espresso machines. Whether you prefer smooth and mellow or rich and bold, there’s a blend to suit your taste.

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Do you offer seasonal drinks?

Absolutely. We release themed seasonal drink recipes, accompanied by limited-edition syrups and promotional materials. Our popular seasonal kits help you create buzz in the workplace or serve creative drinks to customers all year round.

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Do you offer barista training?

Yes! Our in-house coffee experts provide hands-on barista training either at your location or at our Liquidline Coffee Academies. Training covers everything from coffee brewing techniques and milk frothing to machine cleaning and maintenance.

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My Account

Can I reorder previous purchases from my account?

Yes. Your order history is saved in your dashboard so you can quickly view, access and reorder regular items with just a few clicks from your dashboard.

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My Account

How do I reset my password?

Click on “Forgot Password?” on the login page. You’ll receive an email with a secure link to reset your password and regain access to your account.

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My Account

What can I do on my account dashboard?

Your account dashboard allows you to view past orders, manage subscriptions, update delivery or billing details and track your deliveries. It’s designed to make managing your refreshment needs quick and easy.

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My Account

How do I create an account?

Once you become a Liquidline customer, you’ll be able to access our My Account feature. To activate your account, simply email us at [email protected] or call us on 0800 849 9110. You can also visit our website using the link you were sent via email in your onboarding process. From there, just follow the quick and easy steps to register and get started.

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General

Can I speak to someone for help choosing a product?

Yes, we offer personalised consultations. You can use our machine finder tool or book a live demo with one of our experts to guide you to the best solution for your space, volume and drink preferences.

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General

Do you supply nationally?

Yes, we have nationwide coverage across the UK and Ireland. Our engineers, delivery teams, and support network span the entire region, ensuring timely service no matter your location.

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General

Can I get a machine for a small business?

Yes, absolutely. We support businesses of all sizes, from small offices, cafés and retail setups to large-scale facilities. With flexible options to purchase or lease, we’ll find the right fit for your scale and budget.

When leasing a machine in particular, it is advantageous that companies have at least three years of trading history, but we assess each request on a case-by-case basis.

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