Change & Communications Lead

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees.

We are proud to be Great Place to Work® certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

Responsibilities

The Change & Communications Lead will own how change is planned, landed and embedded at Liquidline. You will establish and lead a consistent approach to change across technology, process, organisational and people initiatives, and you will be accountable for the change approach, change readiness, adoption, stakeholder engagement and change communications. You will also own the company communications calendar, so that all company-wide communication is planned, coordinated and well timed.

We want every employee to feel informed, involved and engaged, and to be able to understand, contribute to and shape the changes that affect them. You will make that real by listening to employees throughout each change, acting on what you hear and using that insight to influence how change is implemented. Just as importantly, you will equip our leaders and managers to lead their own teams through change with confidence, rather than simply communicating change to them.

• Lead and embed a consistent approach to change management across business, people, process and technology initiatives.
• Develop and deliver change, engagement and communication plans that drive successful adoption of new ways of working.
• Assess change impacts, stakeholder needs and business readiness, ensuring teams are prepared and supported throughout change programmes.
• Partner with leaders and managers, providing coaching, guidance and tools to help them confidently lead their teams through change.
• Gather and act on employee feedback, using insights to shape and improve change initiatives.
• Build strong relationships with stakeholders across the business, acting as a trusted advisor on change and engagement.
• Create clear, engaging communications tailored to different audiences and communication channels.
• Own the company communications calendar, ensuring messaging is coordinated, timely and aligned with business priorities.
• Lead the change and communications workstream for key business projects, including a major ERP transformation programme.
• Monitor adoption, engagement and change success metrics, providing insights and recommendations for continuous improvement.

Requirements

• Proven experience leading business, technology, process or organisational change initiatives.
• Strong understanding of change management methodologies and best practice.
• Experience driving stakeholder engagement, change readiness and adoption.
• Skilled in coaching and supporting leaders through change.
• Experience delivering internal communications and employee engagement activities.
• Strong stakeholder management, communication and influencing skills.
• Able to translate complex information into clear, engaging messages.
• Highly organised, with strong planning and project delivery skills.
• Comfortable using data and employee feedback to drive decisions and improvements.
• Experience supporting ERP or large-scale transformation programmes is desirable but not essential.

Benefits

Being a part of Liquidline is more than just a job – it’s a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too:

• 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
• Candidate Referral Program: Help grow our team and earn rewards
• Company Bonus Scheme: Celebrate success with us. 
• Enhanced Sick Pay: Supporting you when you need it most
• Enhanced Parental Leave: Comprehensive support for your family journey 
• Salary Sacrifice Pension Scheme: Save for your future with ease.
• Life Assurance & Income Protection (UK Only): Peace of mind for you.
• HSF Health Plan: Access affordable healthcare.
• YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
• Employee Assistance Programme: Mental health support, virtual GP services and more.
• Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.

Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!