Contract Support Administrator

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees.

We are proud to be Great Place to Work® certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

As Contract Support Administrator, you will be part of a busy, friendly team, working alongside our Coordination, Sales & Operations teams, to deliver exceptional quality and accuracy in the setup of the customer contracts and accounts (new & existing).  This is a varied role which requires someone with excellent communication and administrative skills to support the Contract Co-ordinators with onboarding new customers, handling paperwork and timelines, in support of team and company objectives, as well as demonstrating a strong understanding of contracts & legal documentation.  

Responsibilities

• Process new customer agreements and ensure all information is accurate and complete.
• Carry out customer and business verification checks.
• Contact customers to gather information and complete due diligence requirements.
• Prepare and issue customer agreements and supporting documentation.
• Liaise with finance and leasing partners to progress agreements and resolve queries.
• Ensure all required checks are completed before handing over for installation and delivery.
• Maintain accurate customer records and update internal systems.
• Support the sales team with contract administration and customer documentation
• Assist with purchase orders, supplier forms and invoice-related administration.
• Help manage customer questionnaires and supplier compliance information.
• Maintain contract, framework and tender documentation.
• Support equipment logistics, including demo equipment requests and returns
• Build strong relationships with customers, sales teams and internal departments.
• Respond to customer and third-party enquiries in a timely and professional manner.
• Provide regular updates on agreement status and outstanding actions.
• Monitor shared inboxes and ensure requests are dealt with efficiently.
• Proactively follow up on outstanding tasks to keep agreements moving forward.
• Produce reports and provide ad hoc administrative support as required.
• Assist with tender submissions and sales documentation.
• Ensure all work is completed accurately and in line with agreed service levels and business targets.

Requirements

• Knowledge of MS office, in particular Outlook, Word, Teams and Excel
• Good understanding of Customer Service and Administration
• Excellent communication skills, both written and verbal in a professional setting with the ability to develop strong positive working relationships.   
• Ability to tailor communication (e.g content and type) to appropriate audience.
• High level of customer service; active listener to identify customers’ needs with the aim of exceeding them.
• Adaptable to meet last minute requests when   required in support of customer needs.
• Plans, responds and delivers to agreed deadlines, advising management early of obstacles to work delivery. 
• Tenacious to gets things done and responsive to get things done to deadline.
• Remains calm, constructive and positive in dealing with setbacks and resilient in adapting positively to changing circumstances.

Benefits

Being a part of Liquidline is more than just a job – it’s a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. 

The package includes, but is not limited too:

• 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
• Candidate Referral Program: Help grow our team and earn rewards
• Company Bonus Scheme: Celebrate success with us. 
• Enhanced Sick Pay: Supporting you when you need it most
• Enhanced Parental Leave: Comprehensive support for your family journey 
• Salary Sacrifice Pension Scheme: Save for your future with ease.
• Life Assurance & Income Protection (UK Only): Peace of mind for you.
• HSF Health Plan: Access affordable healthcare.
• YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
• Employee Assistance Programme: Mental health support, virtual GP services and more.
• Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.

Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!