Ecommerce Manager

Ipswich

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees.

We are proud to be Great Place to Work® certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

We are recruiting for an E‑Commerce Manager to lead and optimise the organisation’s day‑to‑day e‑commerce operations. This role has responsibility for all online trading activity, including product management across the e‑commerce platform, supporting the delivery of a new website, and integrating product ranges from newly acquired businesses. A key focus of the role is driving commercial growth, optimising pricing and performance strategies, and ensuring the e‑commerce platform remains competitive and customer‑focused. Working closely with marketing, sales, IT and other internal stakeholders, the E‑Commerce Manager will play a key role in delivering a seamless, consistent and high‑quality online user experience.

The Role – Ecommerce Manager

E-Commerce Platform & Product Management

To own the day-to-day operation and management of Liquidline’s e-commerce portal.
To maintain an accurate and up-to-date product catalogue, including pricing, availability, descriptions, and imagery.
To load and manage products from newly acquired businesses onto the e-commerce platform.
To continuously update product data and imagery to maintain consistency and accuracy.
To collaborate with the marketing designer to create engaging product descriptions and visuals.

Promotions, Pricing & Commercial Performance

To plan, manage and review portal promotions, banners and seasonal campaigns in line with marketing activity.
To monitor competitor pricing and market trends, adjusting online pricing in collaboration with finance and sales teams.
To track analyse e-commerce performance, including sales, traffic, conversation rates and customer behaviour.
To product regular performance reports and insights to support business decision-making.

Website & Digital Development

To play an active role in the ongoing website redevelopment project.
To ensure e-commerce functionality aligns with overall digital strategy and user experience.
To provide input into new features, integrations, and improvements that support online sales and engagement.
To work with IT to resolve issues and improve website performance, security and reliability. plan, execute, and manage promotional campaigns for the portal.

Inventory, Data & Systems

Works closely with procurement and inventory teams to ensure stock availability is correctly reflected online.
To maintain accurate IQ and product data across the e-commerce platform.
To continuously improves the online customer journey from product discovery through the checkout.
To support the smooth launch of new products and services onto the e-commerce platform.
To collaborate with marketing, sales, customer service, IT, and operations teams to ensure e-commerce activity supports wider business objectives.

Customer Experience & Cross-Functional Collaboration

To continuously improves the online customer journey from product discovery through the checkout.

To collaborate with marketing, sales, customer service, IT, and operations teams to ensure e-commerce activity supports wider business objectives.
To support the smooth launch of new products and services onto the e-commerce platform.

What you will need in the role of Ecommerce Manager

Proven experience in-ecommerce management, preferably within a B2B or retail environment.
Strong understanding of e-commerce platforms, web analytics tools (e.g. Google Analytics) and online merchandising.
Familiarity with SEO, SEM, and other digital marketing strategies.
Strong project management skills, with a proven track record of driving e-commerce growth
Experience managing product catalogues, pricing strategies and promotional campaigns
Familiarity with integrating products from newly acquired businesses into an existing platform
Ability to work collaboratively with cross-functional teams
Excellent communication and organisational skills
Analytical mindset with experience in managing performance KPI’s and making data-driven decisions
Proficiency in website CMS, with a focus on e-commerce platforms and customer experience (New site development)

What You Will Learn & What Liquidline Can Offer You

Being a part of Liquidline is more than just a job – it’s a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too:

25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
Candidate Referral Program: Help grow our team and earn rewards
Company Bonus Scheme: Celebrate success with us.
Enhanced Sick Pay: Supporting you when you need it most
Enhanced Parental Leave: Comprehensive support for your family journey
Salary Sacrifice Pension Scheme: Save for your future with ease.
Life Assurance & Income Protection (UK Only): Peace of mind for you.
HSF Health Plan: Access affordable healthcare.
YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
Employee Assistance Programme: Mental health support, virtual GP services and more.
Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.

Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!

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