Frequently Asked Questions
Looking for answers? Explore our most asked questions across all areas of the Liquidline experience.
How do I update my delivery address?
You can update your delivery address by logging into your account and editing your saved addresses under your profile settings.
What if an item in my subscription is out of stock?
You’ll receive a notification and be given the option to swap the product, delay the shipment, or wait until the item becomes available again.
Is there a discount for subscribing?
No, the primary benefit is convenience. Our subscription service is designed to automate your most frequent purchases, saving you time and keeping your supplies consistent.
Can I add one-time purchases to my subscription order?
Yes. You can add one-time purchases to your cart during checkout, even if you’re processing a subscription order at the same time.
Will I be notified before my subscription order ships?
Yes. We’ll email you before each subscription is processed so you have time to review your items and make any necessary changes.
Is there a minimum order quantity for subscriptions?
No minimums apply. You can subscribe to just one item or multiple; it’s entirely up to your needs.
How do I cancel my subscription?
You can cancel or pause your subscription at any time by logging into your account, navigating to your subscription settings, and selecting the cancel option.
Can I change the frequency of my subscription?
Yes. You can fully control your subscription settings. This includes updating the delivery frequency, skipping a delivery, pausing temporarily, or cancelling altogether, all from the My Account dashboard.
How do I set up a subscription?
Simply log in to your Liquidline account. We have already suggested the regular products you order, but please feel free to add items to your basket, click the ‘Subscribe’ button next to each item, and select your preferred delivery frequency at checkout.
What is the subscription service?
Our subscription service allows you to set up recurring deliveries for frequently used items such as coffee beans, tea bags, sugar sachets, cleaning tablets, and cups. It helps ensure your team is never without essentials.
What is Café Bonté?
Café Bonté is our premium, in-house coffee brand. Ethically sourced and roasted to perfection, the range includes a variety of blends suitable for bean to cup and espresso machines. Whether you prefer smooth and mellow or rich and bold, there’s a blend to suit your taste.
Do you offer seasonal drinks?
Absolutely. We release themed seasonal drink recipes, accompanied by limited-edition syrups and promotional materials. Our popular seasonal kits help you create buzz in the workplace or serve creative drinks to customers all year round.