Knowledge Hub
Can I return consumable products?
Consumable products are eligible for return within 24 hours of delivery, provided they are unopened, in date, and in their original packaging. Contact our Customer Service team to start the process.
How do I return a product?
To return an item, call 0800 849 9110 or email [email protected] with your order number. We’ll provide you with a return authorisation and step-by-step instructions.
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Who pays for return shipping?
Unless the return is due to our error or a faulty product, the customer is responsible for return shipping. The standard return fee is £16.50 + VAT.
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How long do refunds take?
Refunds are issued within 7–10 business days of receiving and inspecting the returned product. Refunds are processed via the original payment method.
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Are there any restocking fees?
Yes. Returns not due to damage or error on our part may be subject to a restocking fee. This will be deducted from the refund total.
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What products are non-returnable?
We cannot accept returns for opened, used, or custom-ordered consumables unless they are faulty or incorrect. Always check your delivery on arrival.