Knowledge Hub
What are the minimum orders for water and CO2?
For both local and third-party deliveries, water bottles have a minimum order quantity of 4. CO2 cylinders: 600g minimum 6, 1200g and Zip canisters minimum 4.
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Are there delivery charges for crockery?
Yes. Orders under £400 for crockery incur a carriage charge of £19.00 excluding VAT. Orders above this threshold receive free delivery.
Can I choose a delivery window?
We cannot guarantee precise time slots, but we do offer morning delivery options and can provide estimated delivery times on the day of dispatch.
Can I return consumable products?
Consumable products are eligible for return within 24 hours of delivery, provided they are unopened, in date, and in their original packaging. Contact our Customer Service team to start the process.
How do I return a product?
To return an item, call 0800 849 9110 or email [email protected] with your order number. We’ll provide you with a return authorisation and step-by-step instructions.
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Who pays for return shipping?
Unless the return is due to our error or a faulty product, the customer is responsible for return shipping. The standard return fee is £16.50 + VAT.
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How long do refunds take?
Refunds are issued within 7–10 business days of receiving and inspecting the returned product. Refunds are processed via the original payment method.
