Lace Hill Care Home

Case Study

Client: Lace Hill Care Home

Location: Buckingham

Sector: Health and Social Care

Maria Mallaband Care Group (MMCG) is one of the biggest and most established residential care home providers in the UK, with over 80 homes nationwide. Committed to promoting the highest standards of care, MMCG has been partnered with Liquidline for over 10 years. Entrusting us with the provision of coffee, water and juice for their residents and team members at regional homes across the county.

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Summary

Challenges

Challenges

Time consuming to source equipment from various suppliers

Work with contractors to orchestrate a seamless install

Solutions

Solutions

Supply and installation of four Schaerer Club coffee machines, two Juicetouch machines, and two Kalix water coolers

Early-stage design and project support

Expert installation and aftercare

Results

Results

A range of drinks options to promote hydration

Hands off experience for the New Builds Manager

Combining our knowledge of the care sector with our expertise in design and build, we have worked with MMCG to provide complete refreshment solutions for their new build care homes nationwide.

In the past, procurement and installation of drinks equipment for new homes had been time consuming and challenging for MMCG, who had to orchestrate several different suppliers around their contractors. With Liquidline, the process was much simpler.

MMCG understand that having a variety of beverages available at convenient locations is crucial to ensuring residents stay hydrated. We therefore specified a range of premium refreshment solutions to suit their needs, including fresh milk bean-to-cup coffee machines, juice machines and water dispensers, placed in a variety of locations, including on-site bistros, residents’ lounges and staff rooms.

Once MMCG has selected their equipment for each site, Liquidline take the reins. We work directly with contractors, collaborating to ensure everything is repared ahead of installation. From providing CAD files for technical drawings, to site surveys and installation checklists, we handle every detail, freeing up the team at MMCG for other matters.

In addition to supplying and installing new hydration equipment, we provide on-site training so team members can operate and maintain the new machines to their full potential. Like all our customers, MMCG also benefits from our comprehensive aftercare service, ensuring their new drinks machines are properly stocked and can be enjoyed by residents, team members and visitors alike, any time of day.

Learn more about how Liquidline supports organisations in the healthcare sector.

Testimonial

Dealing with Liquidline has been a pleasure. It’s a great help to us to be able to partner with a single supplier for all areas of hydration in our care homes UK wide – Coffee, Water Coolers, Boiling taps and juice machines. As group commissioning manager for the new-builds I try to engage Liquidline as early as possible – go through the floorplans with them and agree on the most suitable equipment spec for each area. Liquidline will then engage with our contractors throughout the build to ensure the correct services are in place and that our Bistro areas, dining suites, resident lounges etc are designed correctly. Once the homes are opened, I can hand over with confidence, knowing that our team on the ground will be given comprehensive training and that the machines will be well maintained by their own team of engineers.

In the past we have tried to manage this same process using different suppliers for each machine category. Since using Liquidline I have found it to be vastly more straightforward. it’s helpful to be able to lean on a supplier who has worked in the care sector for many years, stocks the right equipment and is familiar with the nuances.

Annelli Chatfield, Group Commissions Manager

Interested in Partnering with us?

  • Complete refreshment solution with your machine, consumables and servicing all included.
  • An extensive range of machines offering the latest technologies from the world’s most trusted brands. Free delivery, installation & on-site training with all machines.
  • Over 1,000 nation loved consumable available with next day delivery before 3pm and free delivery on orders over £100.
  • Save 50% on Service & Maintenance when you purchase consumables from Liquidline*
  • Full account and project management from day one.

*Selected machines only. Terms & conditions apply.