The Palatable Partnership

Case Study

Client: Border Biscuits

Location: Lanark, Scotland

Sector: Office

Scotland’s leading premium biscuit brand, Border, understand the importance of taking a break from the daily grind for a moment of indulgence and ‘me time’. As stockists of Border’s irresistible mini biscuit packs, a favourite break-time treat for both our customers and team, Liquidline were already familiar with the Border brand and exactly what they stand for. With a canteen refurb underway, Border approached Liquidline to provide a tea and coffee solution that would enhance break times for team members at their HQ in Lanark, Scotland.

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Summary

Challenges

Challenges

Engage team members with a great staff experience

Consistent quality coffee that’s low maintenance

Create a convenient, tidy refreshment station for all to enjoy

Solutions

Solutions

Supply of two Liquidline Q3 coffee machines

Design and production of branded tea point

Expert installation from specialist engineers

Results

Results

Quick, convenient and delicious beverages

Engaged and satisfied staff

In our experience, manufacturing environments are generally very functional, especially in the food and drink world, where there are strict health and safety procedures in place. However, the Border’s team understood the importance of also creating an inspiring working environment, and was keen to deliver the same refreshment experience that other modern workplaces enjoy.

We were delighted to be invited on site to explore the new canteen and office set up. It’s not uncommon that kitchen wall cabinets are often too low to fit most commercial coffee machine underneath. Whilst we have smaller machines in our range that fit neatly under wall cabinets, on this occasion Border required something with a higher drinks capacity and therefore we needed to look at a freestanding tea/coffee point for this project.

As such we delivered two bespoke, custom-built, Border-branded refreshment stations that were both functional and aesthetically pleasing. Each station comprises of a cabinet unit with integrated bin for low mess, a Liquidline Q3 coffee machine, plus storage space for ancillaries.

The Liquidline Q3 bean to cup machine is a low maintenance coffee solution for high footfall environments. Freshly ground coffee is precisely brewed to extract the very best of the bean, whilst the powdered milk system provides fluffy milk foam but without the added cleaning required of a fresh milk machine. The Liquidline Q3 serves up to 200 cups per day, thanks to its dual boiler, and offers 10 different drinks options including hot chocolate and water for tea.

We continue to support Border by supplying everything they need to serve great quality refreshments, including our bestselling Café Bonté Platino beans, rich hot chocolate, milk topping, sustainable Clipper Tea and more.

With their refreshments provision all taken care of, and their team fuelled with delicious coffee, Border’s can concentrate on the important job at hand – creating fantastic biscuits for the rest of us to enjoy!

Testimonial

“The coffee machines from Liquidline have been very well received by the office and production staff at Border. The machines are easy to use and we have been really pleased with the quality of the hot drinks provided by the machines, which are popular and used regularly throughout the day. Enjoying a nice cup of coffee while on a break during the day or before a meeting is a real perk – our staff are very happy they now benefit from this!

The team at Liquidline have been very responsive ensuring engineers are on site quickly to assist with any technical issues experienced which is great, ensuring our employees continue to enjoy a hot drink anytime they like while in the office or in the factory canteen, alongside one of our delicious biscuits of course!

Following guidance from the Sales Team at Liquidline, this hot beverage solution really works well for us. We are pleased with the excellent levels of service and are also delighted to supply Liquidline with some of our very own Border Minipack products.”

Helen Mcilhargey – Senior Insights & Marketing Manager, Border Biscuits

Interested in Partnering with us?

  • Complete refreshment solution with your machine, consumables and servicing all included.
  • An extensive range of machines offering the latest technologies from the world’s most trusted brands. Free delivery, installation & on-site training with all machines.
  • Over 1,000 nation loved consumable available with next day delivery before 3pm and free delivery on orders over £100.
  • Save 50% on Service & Maintenance when you purchase consumables from Liquidline*
  • Full account and project management from day one.

*Selected machines only. Terms & conditions apply.