Enhancing Customer Experience for Eye World

Case Study

Client: Eye World

Location: Westport, Ireland

Sector: Retail

Located in Westport, Ireland, Eye World is a trusted, independently run opticians. Director Clodagh McGoven founded Eye World in 2005, and over 15 years later, is still there. She has successfully established a modern practice that is always up to date with the latest technology.

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Enhance the overall customer experience by providing fantastic quality beverages
Establish the best suited coffee machine



Supply and install the Cafetouch 5 coffee machine
Supply customised coffee cups



Improved customer experience
Positive customer feedback

Next-level Customer Service

Customer satisfaction has continuously been the main goal for Clodagh and the team. To take their customer service experience to the next level, Eye World decided every customer should have access to free wi-fi and a hot drink whilst visiting. It was then up to us to find Eye World the perfect coffee machine that would suit all their needs.

Something for Everyone

The main focus for our sales team was to make sure that Eye World acquired a coffee machine that met every aspect of their requirements as a business. Eye World decided that they wanted to offer a range of hot drinks to their customers so that there was something for everyone. To give customers the ultimate Eye World experience, customised cups were also a must-have. The knowledgeable Liquidline sales team decided that the best machine would be the modern Cafetouch 5 Bean to Cup Machine. With its quick dispense time and selection of up to 8 drinks, this machine was perfect!

Happy Customers!

Eye World always encourage feedback from their customers, and since installing their coffee machine, there’s been nothing but positive comments. The hot chocolate has fast become a favourite, especially amongst younger visitors! Compliments such as ‘this is the best’ have been regularly heard from children enjoying a delicious hot chocolate. We’re very happy to hear that the Liquidline drinks machine has been such a success for Eye World.

Testimonial image
Anything that brings a smile or a warm kind feeling to anyone’s day is worth it. I couldn’t imagine my practice without it.

– Clodagh McGovern, Founder, Eyeworld Opticians

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Interested in Partnering with us?

  • Complete refreshment solution with your machine, consumables and servicing all included.
  • An extensive range of machines offering the latest technologies from the world’s most trusted brands. Free delivery, installation & on-site training with all machines.
  • Over 1,000 nation loved consumable available with next day delivery before 3pm and free delivery on orders over £100.
  • Save 50% on Service & Maintenance when you purchase consumables from Liquidline*
  • Full account and project management from day one.

*Selected machines only. Terms & conditions apply.