Liquidline Consumables Returns Policy
At Liquidline, we strive to provide high-quality consumable products to meet your needs. However, we understand that there may be instances where you need to return a consumable product. Please review the following guidelines to ensure a smooth returns process:
- Eligibility for Returns:
Consumable products are eligible for return within 24 hours of the delivery. Approval for 14 days return policy – must be resaleable and isn’t for damaged goods
Products must be unused, unopened, in date, and in their original packaging to be eligible for return.
- Non-Returnable Items:
Opened or partially used consumable products are not eligible for return.
Customised or special-order consumables cannot be returned unless they are defective or damaged upon receipt.
- Return Process:
To initiate a return, please contact our Customer Service team via 01473 384960 or email [email protected].
Provide your order number and details of the item(s) you wish to return.
Our team will provide you with a return authorisation and instructions for returning the item(s).
- Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part, or the product is defective. The return cost is £16.50+ VAT.
We recommend using a trackable shipping method to ensure the safe return of the item(s).
Restocking Fee:
A restocking fee may apply to returns that are not due to product defects or errors on our part. The fee will be deducted from the refund amount.
- Inspection and Refunds:
Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
Credit/refund will be issued to the original payment method within 7-10 business days of receiving the returned item(s).
- Damaged or Defective Items:
If you receive a damaged or defective consumable product, please contact us immediately upon receipt.
We will arrange for a replacement or issue a credit for the damaged or defective item(s) at no additional cost to you.
- Customer Satisfaction:
Your satisfaction is our top priority. If you have any questions or concerns about our returns policy, please don’t hesitate to contact our Customer Service team for assistance.
Note: This returns policy applies specifically to consumable products purchased from Liquidline. For returns of non-consumable items or equipment, please refer to our general returns policy.
Liquidline reserves the right to update or modify this returns policy at any time without prior notice.
Thank you for choosing Liquidline for your consumable needs.